In our experience, the three biggest questions that our members want answered are:
1. Will it hurt?
2. How much will it cost?
3. How long will it take?
One of our core promises is: ‘Always put ourselves in our members’ shoes’. After all, we treat each other as well at our practice, so we do see things from both sides of the face mask, so to speak.
Will it hurt?
This is the first, and most important, question that we always address. And the answer is no.
How can we be so sure? By focusing on two very important issues:
‘Communication and Time’
By telling and showing our members exactly what treatment may be required, using radiographs, photos and models of their teeth, they get a better understanding of exactly what we’re proposing to do, and why. This makes a huge difference, especially for newer members whose trust we haven’t yet earned. There is another, equally important element of communication, and that is for us to listen. We won’t rush, and we certainly will not interrupt. By listening to your concerns, we can be sure of providing the best care.
Before we start any treatment, we will make sure that you are well and truly ‘numb’. There’s no point in not mentioning the dreaded ‘injection’ word. There, I’ve said it. But we also use a paste which is put on the gum beforehand, so you don’t feel anything.
And then we wait. This is where time is so important because we all differ in how long it takes to go numb. Unless you are seeing us in an emergency, we carefully plan all our appointments, allowing lots of time so that so that you don’t feel rushed.
Are we confident that we can deliver pain-free dentistry? Yes. In fact, we back it up with a complete ‘money back’ guarantee. No questions, terms or conditions.
Oh, and by the way, I’m a very nervous patient myself. In fact, when I once needed a filling, I was so scared of having it done that I did it myself! It was a daft thing to do, as my nurse kept telling me. But my excuse was that, by being in control, I could stop if it hurt me. It’s this ‘being in control’ which is so important and our aim is to cater to your specific needs such that you can take back control of your treatment.